Dear Baby Carrier Family,
Thank you for choosing our baby carrier and becoming part of our family! Here, I understand your expectations very well, and I also know that I can’t wait to share the most heartwarming moments with our Baby Carrier. Our shipping policy is designed to ensure that your shopping experience is pleasant and smooth. The following is our simple and clear delivery commitment:
Our baby carrier ships from 2804 Trinity Oaks Dr APT 161, Arlington, Texas, 76006.
Free shipping on all orders over $200! (Only UPS Express is one shipping method)
Order processing time
Convenassis.com order processing hours are Monday-Friday/10:00AM-6:00PM (CST).
I know that you have an urgent need for baby carrier, so we will deliver it to your doorstep as quickly as possible.
Once you place your order, we will start processing your order immediately. Usually, we will process it within 1-2 business days. If there is a holiday, it will be postponed.
Our order cutoff time is 6:00PM (CST), Monday-Friday, orders placed after 6:00 p.m.
Monday -Thursday will be prioritized for processing at 10:00 a.m. the following day.
Orders after 6:00PM (CST) on Friday will be processed and shipped next Monday. (Orders will not be processed during holidays)
If the order has not been processed for more than 2 business days, please contact our customer service John Hawthorne via email at [email protected], and we will refund you or process the order with priority.
Shipping time
After the order is processed, we will arrange shipment for you as soon as possible. No matter where you are in the United States, we are committed to getting our baby carrier to you.
We work closely with reliable UPS Express to ensure your order arrives safely and quickly. The shipping time of UPS Express is 2-4 business days. In case of holidays, it will be postponed.
If the shipping time exceeds 4 business days, you can contact our customer service John Hawthorne via email at [email protected] to request a refund or re-shipment.
Delivery time
Our delivery time is 3-6 business days. If there is a holiday, it will be postponed.
We try our best to ensure that orders are delivered as planned. If the order has not been delivered for more than 6 business days, you can contact our customer service John Hawthorne at [email protected] to request a refund or let us reship.
NOTE: Please make sure you provide accurate shipping address and contact information to ensure smooth delivery.
Freight calculation
We have UPS Express as a shipping method: whether you need to pay shipping depends on the amount of your order.
UPS Express
Orders less than $200 (included): $5
Order over $200: free
We do not charge additional shipping tax.
About consumption tax
We do not charge consumption tax. If consumption tax is incurred, customers need to pay it themselves.
Package
We attach great importance to the packaging of your baby carrier to protect your baby carrier and keep it intact during transportation.
We will pack your baby carrier in cartons while adding plastic foam paper inside to prevent scratches, bumps or crushing to minimize potential shipping damage.
The package contains the baby carrier you purchased and a return label (the return label will be required to be returned when returning the product, so it is recommended to keep it properly).
Packing size: 7.87*5.90*2.36 inch
Product weight: About 2 lbs
After the packaging process is complete, we inspect the packaging to make sure everything meets our standards.
Please note that although we take various measures to protect your baby carrier, accidents may still occur during shipping. If you find that the packaging is damaged or the product is damaged in any way when you receive the product, please contact our customer service John Hawthorne via email at [email protected] in time and we will try our best to solve the problem.
About order information
Before you hit the pay button, make sure you’re ready. Double-check that the recipient’s information, phone number, email address, and shipping address are accurate.
Please remember that we are unable to make any changes to the recipient details once your order has been dispatched.
Sign for order
We recommend that you sign for receipt in person. If someone else signs for it, please make sure your package is not lost.
When signing for your order, please check the integrity of the packaging and the condition of the baby carrier. If there is any damage or discrepancy with the baby carrier, please reject the order and contact our customer service John Hawthorne immediately at [email protected] and we will arrange an exchange or refund for you.
We recommend that you keep the original packaging of the baby carrier when signing for delivery in case you need to return or exchange the product later.
Some Questions You Might Be Concerned About
1. Which countries can orders be shipped to?
We currently only sell in the United States and ship from 2804 Trinity Oaks Dr APT 161, Arlington, Texas, 76006.
In order to ensure the quality of our services, we currently only sell in the United States. If there are any subsequent adjustments, we will announce them on the website without prior notice.
2. How to check my order information?
After the order is successfully paid, you can check the status of your order in your account orders details.
Once your baby carrier purchase is shipped, we will immediately send an email to your inbox with your UPS Express order number. You can track your order anytime and anywhere using the order number provided, so you can know the location of your package in real time and be prepared for its arrival.
3. What should I do if my baby carrier is lost during transportation?
Although it’s rare, don’t worry if your baby carrier gets lost in transit. You can contact John Hawthorne at [email protected] and provide your order number, and we will arrange re-shipment or refund for you.
I sincerely thank you for choosing our baby carrier as your partner to accompany your baby’s growth. If you have any questions or concerns, please feel free to contact us and we will reply to you within 1 business day.
Customer Service: John Hawthorne
Phone: +(1)(561) 423-9519
Email: [email protected]
We are happy to assist and look forward to providing you with the best shopping experience. Wish you have a wonderful time with your baby!
